Contact Information

Joon Games Support

Welcome to the official support page for MindLoop and other Joon Games titles.
Here you can find contact information, frequently asked questions, and resources to help you.

📧 Contact Information

• Developer / Studio: Joon Games
  
  

• Contact Email: jun12041344@gmail.com
  
  

• Support Hours: 10:00 – 24:00 (Korean Standard Time)
  
  

When contacting us, please include your device model, OS version, and app version to help us resolve your issue faster.

❓ Frequently Asked Questions (FAQ)

Q1. Ads are not showing.
A1. Please make sure your device is connected to the internet. Sometimes ads may not be available, and the game will continue without blocking.

Q2. The game does not launch.
A2. Restart your device and try again. If the issue persists, please contact us with your device information.

Q3. How is my privacy handled?
A3. We do not collect personal information beyond what is required for gameplay, analytics, or ads. For details, please see our Privacy Policy.

Q4. How do I handle purchase or restore issues?
A4. Please ensure you are signed in with the correct Apple ID. If the problem continues, contact us with your purchase receipt.